Help Center
Answers to the most frequently asked questions - and the fastest way to reach us.
Where is my shipment?
Enter your order number and email address - you’ll see the current status immediately.
The order number is shown in your order confirmation.
Frequently Asked Questions
Visit our FAQ page for quick answers to most questions about orders, shipping, and returns.
How long does shipping take?
Usually 8–12 business days.
Where can I see my shipment status?
At the top of this page, using your order number and email address.
How do I change my delivery address?
Write to us as soon as possible.
What payment methods are available?
PayPal, credit card, Apple Pay, Google Pay, Shop Pay - TWINT in Switzerland.
How do I return something?
Via the Start a return page.
Shipping protection added
Package lost, arrived damaged, or parts are missing.
Contact options
At Mivoza, we are available 6 days a week and strive to respond to all messages within 24 hours.
Business hours (CET)
- Monday to Friday
- 09:00 – 17:00 hours
- Saturday
- 09:00 – 13:00 hrs
- Sunday
- Closed
Time zone: Central European Time (CET/CEST)
Registered office
Mivoza – G. Dimmendaal Payment Collector B.V.Segment 3
6921 RC Duiven
Gelderland, Netherlands
International Service
We support customers in the following countries:
Germany, Austria, Switzerland
United Kingdom, Ireland
United States, Canada, Mexico
Singapore, Norway, New Zealand, Australia
Italy
All inquiries are handled in German. For inquiries in other languages, please use our contact form - we will be happy to assist you.
Response within 24 hours.