We process your order within 1–3 working days. After that, your parcel is usually on its way for 7–9 working days – 8–12 working days in total in most cases.

Around public holidays or at busy times it can take a little longer. If there is a delay, we will let you know by email.

Nothing. Shipping is always free, with no minimum order value. Taxes and duties are already included in the price – there is nothing extra to pay on delivery.

1. Order: choose your variant and quantity, add it to your cart and enter your address and payment method at checkout.
2. Order confirmation: right after payment you receive an email with your order number.
3. Shipping: as soon as your parcel is on its way, you receive a second email with your tracking number.
4. Delivery: DHL or a comparable carrier delivers the parcel to your home.

With the tracking number from the shipping email you can see where your parcel is at any time on our Track your order page. Unfortunately we cannot arrange a fixed delivery date or time.

PayPal, credit card (Visa, Mastercard, American Express), Apple Pay and Google Pay. Payment is SSL-encrypted and we do not store your payment details.

Yes. You have 30 days from receipt. The item should be unused and complete, ideally in its original packaging.

How it works: register your return with your order number via Start a return or by email. You will then receive all the information you need to send it back.

If you return an item for personal reasons (for example you don’t like it or chose the wrong variant), you pay the return shipping costs.

Please get in touch as soon as possible with your order number and a few photos of the item. You will receive a replacement or a full refund, and we cover the return shipping costs. Often, no return is needed at all.

By email at info@mivoza-store.com or via our contact form. We are available Monday to Friday 9:00–17:00 and Saturday 9:00–13:00 (CET) and usually reply within 24 hours on working days.