Frequently Asked Questions (FAQ)
Welcome to the Mivoza FAQ. Here you will find answers to the most important questions about ordering, payment, shipping, and returns.
Payment
What payment methods are available?
You can pay securely with us using:
- PayPal
- Google Pay
- Apple Pay
- Credit card (Visa, Mastercard, American Express)
- TWINT (Switzerland)
My payment was canceled. What can I do?
In rare cases, a payment may be canceled by your payment provider. Please try placing the order again or choose another payment method.
Can I receive an invoice for my order?
Yes, of course. Please send us an email to info@mivoza-store.com and we will provide your invoice as soon as possible.
Order & Delivery
How long does delivery take?
After your order has been processed, the following estimated delivery times apply:
| Country | Transit time |
|---|---|
| Germany (DE) | 7 to 9 business days |
| Austria (AT) | 7 to 9 business days |
| Switzerland (CH) | 7 to 9 business days |
| United Kingdom (UK) | 7 to 9 business days |
| Ireland (IE) | 7 to 9 business days |
| United States (US) | 7 to 9 business days |
| Canada (CA) | 7 to 9 business days |
| Mexico (MX) | 7 to 9 business days |
| Singapore (SG) | 7 to 9 business days |
| Norway (NO) | 7 to 9 business days |
| New Zealand (NZ) | 7 to 9 business days |
| Australia (AU) | 7 to 9 business days |
| Italy (IT) | 7 to 9 business days |
These are estimates and may vary depending on the region, customs clearance, or delays.
Our delivery times are made up as follows:
- Processing time: 1–3 business days
- Transit time: 7–9 business days
- Estimated total delivery time: 8–12 business days
How much does shipping cost?
We offer free shipping to all our target markets:
| Country | Shipping costs |
|---|---|
| Germany (DE) | Free |
| Austria (AT) | Free |
| Switzerland (CH) | Free |
| United Kingdom (UK) | Free |
| Ireland (IE) | Free |
| United States (US) | Free |
| Canada (CA) | Free |
| Mexico (MX) | Free |
| Singapore (SG) | Free |
| Norway (NO) | Free |
| New Zealand (NZ) | Free |
| Australia (AU) | Free |
| Italy (IT) | Free |
Can I choose a specific delivery date or time?
Unfortunately, this is not possible. Once your order has been shipped, you will receive a shipping confirmation with tracking information, allowing you to check the delivery status at any time.
My delivery is delayed - what can I do?
In most cases, orders are delivered within the stated delivery time. If there is a delay, please check the status via our “Track order” page. If you have any further questions, our customer service team will be happy to help.
Why was my order delivered in multiple packages?
In some cases, items are shipped separately. If parts of your order are missing, they are usually delivered within a few days.
Do you deliver to my country?
We currently deliver to the following countries:
- Germany (DE)
- Austria (AT)
- Switzerland (CH)
- United Kingdom (UK)
- Ireland (IE)
- United States (US)
- Canada (CA)
- Mexico (MX)
- Singapore (SG)
- Norway (NO)
- New Zealand (NZ)
- Australia (AU)
- Italy (IT)
What about customs duties and taxes?
EU countries (DE, AT, IT, IE): All taxes and duties are included in the price. No additional costs apply.
Switzerland (CH): All customs duties and taxes are included in the price. No additional costs apply.
United Kingdom (UK): All duties and taxes are already included in the price. There are no additional costs.
United States (US), Canada (CA), Mexico (MX), Singapore (SG), Norway (NO), New Zealand (NZ), Australia (AU): All duties and taxes are already included in the price. There are no additional costs.
Returns & Refunds
How can I return an item?
You can return your order within 30 days of receipt. Please refer to our Return & Refund Policy, which explains all steps in detail.
This return policy applies to all countries:
- Germany, Austria, Switzerland
- United Kingdom, Ireland
- United States, Canada, Mexico
- Singapore, Norway, New Zealand, Australia
- Italy
Tracking (Track & Trace)
Where can I find my tracking information?
After shipping, you will receive an email with your tracking number. Alternatively, you can view your order on the “Track your order” page using your order number and email address.
My tracking still does not show any information – why?
Tracking information only becomes active once the package has been processed by the shipping carrier. Please note that this may take a few hours.
I have not received a tracking email – what should I do?
Please check your spam folder first. If you cannot find an email, please contact us – we will resend the information immediately.
Customer service
How can I contact customer service?
Email: info@mivoza-store.com
Response time: within 24 hours
Business hours (CET):
Monday to Friday: 09:00 – 17:00
Saturday: 09:00 – 13:00
Sunday: Closed
We are here for you from: Germany, Austria, Switzerland, United Kingdom, Ireland, United States, Canada, Mexico, Singapore, Norway, New Zealand, Australia and Italy.
Currencies & Prices
In which currency are the prices displayed?
| Country | Currency |
|---|---|
| Germany, Austria, Italy, Ireland | Euro (EUR €) |
| Switzerland | Swiss franc (CHF) |
| United Kingdom | British pound (GBP £) |
| United States | US dollar (USD $) |
| Canada | Canadian dollar (CAD $) |
| Mexico | Mexican peso (MXN $) |
| Singapore | Singapore dollar (SGD $) |
| Norway | Norwegian krone (NOK) |
| New Zealand | New Zealand dollar (NZD $) |
| Australia | Australian dollar (AUD $) |
Can I pay in another currency?
The currency is automatically set based on your delivery country and cannot be changed manually.