Shipping policy

Versandrichtlinien – Mivoza

These shipping policies apply to all orders on Mivoza in all our markets: Germany, Austria, Switzerland, United Kingdom, Ireland, United States, Canada, Mexico, Singapore, Norway, New Zealand, Australia, and Italy. By placing your order, you agree to the following terms.

Shipping regions

We currently deliver to the following countries:

Germany (DE)
Austria (AT)
Switzerland (CH)
United Kingdom (UK)
Ireland (IE)
United States (US)
Canada (CA)
Mexico (MX)
Singapore (SG)
Norway (NO)
New Zealand (NZ)
Australia (AU)
Italy (IT)

Shipping costs

We offer free shipping to all our target markets:

Country	Shipping costs
Germany (DE)	Free
Austria (AT)	Free
Switzerland (CH)	Free
United Kingdom (UK)	Free
Ireland (IE)	Free
United States (US)	Free
Canada (CA)	Free
Mexico (MX)	Free
Singapore (SG)	Free
Norway (NO)	Free
New Zealand (NZ)	Free
Australia (AU)	Free
Italy (IT)	Free

There are no minimum order quantities.

Processing and delivery times

To provide you with a realistic and transparent overview, our delivery times are composed as follows:

Order cut-off: Daily at 00:00 (CET). Orders placed after this time will be processed on the next business day.
Handling time: 1–5 business days (Monday to Friday, excluding public holidays)
Shipping provider: DHL or equivalent certified logistics partners
Transit time: 7–9 business days (Monday to Friday)
Estimated total delivery time: 8–14 business days from the shipping date

Estimated delivery times by country

Country	Transit time
Germany (DE)	7 to 9 business days
Austria (AT)	7 to 9 business days
Switzerland (CH)	7 to 9 business days
United Kingdom (UK)	7 to 9 business days
Ireland (IE)	7 to 9 business days
United States (US)	7 to 9 business days
Canada (CA)	7 to 9 business days
Mexico (MX)	7 to 9 business days
Singapore (SG)	7 to 9 business days
Norway (NO)	7 to 9 business days
New Zealand (NZ)	7 to 9 business days
Australia (AU)	7 to 9 business days
Italy (IT)	7 to 9 business days

Please note that in exceptional cases (e.g., customs clearance or high shipping volume), slight delays may occur, which are beyond our direct control.

Sustainable shipping approach

To reduce overproduction and unnecessary inventory, we work with a demand-driven shipping process. As a result, processing times may vary in individual cases without any additional cost to you. Should there be an unexpected delay, we will of course inform you proactively.

Duties, Taxes, and Fees

EU countries (Germany, Austria, Italy, Ireland):
All prices listed on our website include statutory VAT. No additional or hidden costs will be charged upon delivery.

Switzerland:
All prices listed on our website include statutory VAT as well as all customs and import fees. No additional or hidden costs will be charged upon delivery.

United Kingdom:
All duties and taxes are already included in the price. No additional costs will be charged upon delivery.

United States, Canada, Mexico, Singapore, Norway, New Zealand, Australia:
All duties and taxes are already included in the price. No additional costs will be charged upon delivery.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Please note that updating the tracking information may take a few hours.

You can track your shipment anytime on our "Track Order" page using your order number and email address.

Delivery Issues, Loss, or Damage

If your shipment is lost or arrives damaged during transport, please contact our customer service immediately. Depending on the situation, we offer a replacement delivery or a refund.

For damaged shipments, please provide us with clear photos for quick processing.