Payment options
These payment and billing terms govern the payment processing for orders on Mivoza across all our markets: Germany, Austria, Switzerland, United Kingdom, Ireland, United States, Canada, Mexico, Singapore, Norway, New Zealand, Australia, and Italy.
1. Accepted Payment Methods
To provide you with a secure and convenient shopping experience, we accept the following payment methods:
- Credit Card: Visa, Mastercard, American Express
- PayPal
- Klarna
- Google Pay
- Apple Pay
2. Payment Processing
- Payment is due immediately upon completing the order.
- Orders are processed and shipped only after successful payment receipt.
- If a payment fails or is canceled, the order will not be confirmed. In this case, we ask you to place the order again or choose a different payment method.
3. Prices & Currency
Prices are automatically displayed in the currency of your delivery country:
| Country | Currency |
|---|---|
| Germany, Austria, Italy, Ireland | Euro (EUR €) |
| Switzerland | Swiss Franc (CHF) |
| United Kingdom | British Pound (GBP £) |
| United States | US Dollar (USD $) |
| Canada | Canadian Dollar (CAD $) |
| Mexico | Mexican Peso (MXN $) |
| Singapore | Singapore Dollar (SGD $) |
| Norway | Norwegian Krone (NOK) |
| New Zealand | New Zealand Dollar (NZD $) |
| Australia | Australian Dollar (AUD $) |
- The currency shown at checkout is binding.
- All prices include the legally applicable taxes and fees of your country.
- Price changes are possible at any time but not after the order is completed.
4. Secure Payment Processing
- Mivoza uses SSL encryption and established, certified payment service providers to protect your payment data.
- Your credit card or payment details are not stored by us.
5. Refunds & Chargebacks
- Refunds are made according to our Return & Refund Policy.
- Refunds are issued in the original currency used (EUR, GBP, USD, CHF, CAD, MXN, SGD, NOK, NZD, or AUD).
- In case of payment issues or uncertainties, please contact our customer service first before initiating a chargeback.
6. Invoices
Need an invoice for your order? We are happy to provide one. Please send your request by email to: info@mivoza-store.com
7. Fraud Prevention
To protect our customers, we reserve the right to review, cancel, or temporarily hold orders in case of suspected fraud or unauthorized use.
8. Customer Service & Contact
Email: info@mivoza-store.com
Business Hours (CET):
- Monday to Friday: 09:00 – 17:00
- Saturday: 09:00 – 13:00
- Sunday: Closed
If you have questions about payment, billing, or invoices, we are always happy to assist you.